Basic computer game troubleshooting
Click on one or more of the links below that matches the issue you are experiencing. If you are having issues with installing an MS-DOS game in Windows, see getting MS-DOS games to run in Windows.
Unable to install the game
Verify the diskettes or CD are readable by reading the files from the drive. For example, Microsoft Windows users can explore the drive in Windows Explorer. If the CD attempts to AutoPlay, you may need to right-click the drive and click Explore to browse the drive. If you are having problems with reading a CD, see our page on receiving an error when a CD is put in the computer.
If the CD reads fine with no errors, verify your computer meets the minimum requirements of the game. If your computer does not have enough disk drive space or does not meet the requirements, the game may not install.
Make sure the game you are installing is compatible with the version of operating system you have on your computer. For example, many older games developed for MS-DOS or Windows 95 may not work or are incompatible with the later versions of Windows.
If you are using the AutoPlay menu to install the game, try to execute the setup.exe or install.exe directly from the floppy diskettes or CD instead of the AutoPlay setup menu.
If you are getting stopped at the CD-KEY or Serial Number verification, verify you are entering your correct number. If you lost your number or key or it does not work, you need to contact the developer of the game. Out Site learne-world does not provide any users with an alternate number or key.
Other programs running in the background can cause issues with the program install. Make sure to close all background programs and TSRs. If you still continue to run into issues, try installing the program from Safe Mode.
Error during install
Verify your computer meets the requirements of the game. For example, if your computer runs out of disk space during the installation, this would cause an error during the installation.
Verify the CD is clean and contains no significant scratches. Information about how to clean a CD and a CD-ROM is on our cleaning page.
Other programs running in the background can cause issues with the program install. Make sure to close all background programs and TSRs. If you still continue to run into issues, try installing the program from Safe Mode.
Game does not load or has an error when it attempts to load
If the game is a CD game, make sure the correct CD is in the computer when trying to play the game. In some cases, it may be necessary to have the first or last CD in the computer when starting the game.
Verify the game documentation makes no mention of the error you are experiencing. Many times the error and explanation to how to resolve the error are documented.
Verify no patches or updates are available from the developer of the game. See the game developer page for a listing of links to game company pages. Many game developers list the available patches and updates. If you are not sure who the developer of the game is, use a popular search engine and search for drivers for your game. In most cases, games start with version 1.0.
If the game utilizes Microsoft DirectX you may have an issue with DirectX that happened during the installation of another game or program. Make sure you have the latest version of DirectX installed on the computer. Additional information about DirectX is on our DirectX page.
Some games may require other programs such as OpenGL or QuickTime to be installed to play them. If you did not install all the programs during the installation, try running the install again.
Make sure to close other programs before you run the game.
Make sure the computer has rebooted at least once after the game is installed. In some cases, the game may install files that cannot initialize until the computer has rebooted.
If the computer is overclocked, try to reduce the speed back to the computer's correct settings to ensure that the overclocked settings are not causing the problem.
If the above recommendations do not resolve your issues, install the game again.
Game crashes while being played
Verify no patches or updates are available from the developer of the game. See the game developer page for a listing of links to game company pages. Many times the game developer list the available drivers. If you are not sure who the developer of the game is, use a popular search engine and search for drivers for your game. In most cases, games start with version 1.0.
Other programs running in the background can cause issues with the program install. Make sure to close all background programs and TSRs. If you still continue to run into issues, try installing the program from Safe Mode.
Make sure you have the latest updates for your video and sound card. A listing of video drivers is on our video card drivers page. A listing of sound drivers is on our sound card drivers page.
If the above recommendations do not resolve your issues, install the game again.
Problems with video
Verify you have the latest video drivers for your video card. A listing of video drivers is on our video card drivers page.
If the game utilizes Microsoft DirectX you may have an issue with DirectX that happened during the installation of another game or program. Make sure you have the latest version of DirectX installed on the computer. Additional information about DirectX is on our DirectX page.
Problems with sound
Verify you have the latest sound drivers for your sound card. A listing of sound drivers is on our sound card drivers page.
See No sound in new game, elsewhere it works fine page for further information on this issue.
Problems connecting to an online game server
Verify no patches or updates are available from the developer of the game. Many times to connect to the game, you must be running the same version as the server. See the game developer page for a listing of links to game company pages. Many times the game developer list the available drivers. If you are not sure who the developer of the game is, use a popular search engine and search for drivers for your game. In most cases, games start with version 1.0.
Some games require additional software before they can connect to online servers. For example, many games require Gamespy. Make sure all necessary software is installed before running the game.
Wait an hour or so and try to connect to the server again. Many times a server may crash because of a problem, or go down for an update. Of course, when this occurs it is more than likely you cannot view the servers.
In-game help, hints, walkthroughs, and help
Try searching our web page for further help, hints, walkthroughs, and advice on the game. Unfortunately, because we are not a web page dedicated to computer gaming, we do not have a very extensive database of computer game information. If you do not find what you are looking for, we recommend you try the third-party game pages or try searching using your favorite search engine.
Other game issues
If you are still running into errors, or unable to resolve your problem, search our web page, check our on-line help section, and check our Q&A section for further help. If after checking these locations you are still unable to resolve your problem, feel free to contact our support team.
Additional information
See our game definition for further information and related links.
Computer game help and support.
Click on one or more of the links below that matches the issue you are experiencing. If you are having issues with installing an MS-DOS game in Windows, see getting MS-DOS games to run in Windows.
- Unable to install the game
- Error during install
- Game does not load or has an error when it attempts to load
- Game crashes while being played
- Problems with video
- Problems with sound
- Problems connecting to an online game server
- In-game help, hints, walkthroughs, and advice
- Other game issues
Unable to install the game
Verify the diskettes or CD are readable by reading the files from the drive. For example, Microsoft Windows users can explore the drive in Windows Explorer. If the CD attempts to AutoPlay, you may need to right-click the drive and click Explore to browse the drive. If you are having problems with reading a CD, see our page on receiving an error when a CD is put in the computer.
If the CD reads fine with no errors, verify your computer meets the minimum requirements of the game. If your computer does not have enough disk drive space or does not meet the requirements, the game may not install.
Make sure the game you are installing is compatible with the version of operating system you have on your computer. For example, many older games developed for MS-DOS or Windows 95 may not work or are incompatible with the later versions of Windows.
If you are using the AutoPlay menu to install the game, try to execute the setup.exe or install.exe directly from the floppy diskettes or CD instead of the AutoPlay setup menu.
If you are getting stopped at the CD-KEY or Serial Number verification, verify you are entering your correct number. If you lost your number or key or it does not work, you need to contact the developer of the game. Out Site learne-world does not provide any users with an alternate number or key.
Other programs running in the background can cause issues with the program install. Make sure to close all background programs and TSRs. If you still continue to run into issues, try installing the program from Safe Mode.
Error during install
Verify your computer meets the requirements of the game. For example, if your computer runs out of disk space during the installation, this would cause an error during the installation.
Verify the CD is clean and contains no significant scratches. Information about how to clean a CD and a CD-ROM is on our cleaning page.
Other programs running in the background can cause issues with the program install. Make sure to close all background programs and TSRs. If you still continue to run into issues, try installing the program from Safe Mode.
Game does not load or has an error when it attempts to load
If the game is a CD game, make sure the correct CD is in the computer when trying to play the game. In some cases, it may be necessary to have the first or last CD in the computer when starting the game.
Verify the game documentation makes no mention of the error you are experiencing. Many times the error and explanation to how to resolve the error are documented.
Verify no patches or updates are available from the developer of the game. See the game developer page for a listing of links to game company pages. Many game developers list the available patches and updates. If you are not sure who the developer of the game is, use a popular search engine and search for drivers for your game. In most cases, games start with version 1.0.
If the game utilizes Microsoft DirectX you may have an issue with DirectX that happened during the installation of another game or program. Make sure you have the latest version of DirectX installed on the computer. Additional information about DirectX is on our DirectX page.
Some games may require other programs such as OpenGL or QuickTime to be installed to play them. If you did not install all the programs during the installation, try running the install again.
Make sure to close other programs before you run the game.
Make sure the computer has rebooted at least once after the game is installed. In some cases, the game may install files that cannot initialize until the computer has rebooted.
If the computer is overclocked, try to reduce the speed back to the computer's correct settings to ensure that the overclocked settings are not causing the problem.
If the above recommendations do not resolve your issues, install the game again.
Game crashes while being played
Verify no patches or updates are available from the developer of the game. See the game developer page for a listing of links to game company pages. Many times the game developer list the available drivers. If you are not sure who the developer of the game is, use a popular search engine and search for drivers for your game. In most cases, games start with version 1.0.
Other programs running in the background can cause issues with the program install. Make sure to close all background programs and TSRs. If you still continue to run into issues, try installing the program from Safe Mode.
Make sure you have the latest updates for your video and sound card. A listing of video drivers is on our video card drivers page. A listing of sound drivers is on our sound card drivers page.
If the above recommendations do not resolve your issues, install the game again.
Problems with video
Verify you have the latest video drivers for your video card. A listing of video drivers is on our video card drivers page.
If the game utilizes Microsoft DirectX you may have an issue with DirectX that happened during the installation of another game or program. Make sure you have the latest version of DirectX installed on the computer. Additional information about DirectX is on our DirectX page.
Problems with sound
Verify you have the latest sound drivers for your sound card. A listing of sound drivers is on our sound card drivers page.
See No sound in new game, elsewhere it works fine page for further information on this issue.
Problems connecting to an online game server
Verify no patches or updates are available from the developer of the game. Many times to connect to the game, you must be running the same version as the server. See the game developer page for a listing of links to game company pages. Many times the game developer list the available drivers. If you are not sure who the developer of the game is, use a popular search engine and search for drivers for your game. In most cases, games start with version 1.0.
Some games require additional software before they can connect to online servers. For example, many games require Gamespy. Make sure all necessary software is installed before running the game.
Wait an hour or so and try to connect to the server again. Many times a server may crash because of a problem, or go down for an update. Of course, when this occurs it is more than likely you cannot view the servers.
In-game help, hints, walkthroughs, and help
Try searching our web page for further help, hints, walkthroughs, and advice on the game. Unfortunately, because we are not a web page dedicated to computer gaming, we do not have a very extensive database of computer game information. If you do not find what you are looking for, we recommend you try the third-party game pages or try searching using your favorite search engine.
Other game issues
If you are still running into errors, or unable to resolve your problem, search our web page, check our on-line help section, and check our Q&A section for further help. If after checking these locations you are still unable to resolve your problem, feel free to contact our support team.
Additional information
See our game definition for further information and related links.
Computer game help and support.
Posts
0 comments:
Post a Comment